* Provide and deliver onsite technology services for end-users on all Technology-related activities – primarily hardware reimaging, deployment, and maintenance, as well as software installation and support within the SLA.
* Respond to technology support required during incident management, including impact analysis, end user engagement and on-call support.
* Update existing knowledge base for commonly encountered issues with specific root cause and mitigation measures.
* Support Senior stakeholders and Executives.
* Support room video conferencing system, client-meetings, and large-scale business events.
* Provide smart-hands assistance for Infrastructure services including network and server support which includes early morning and/or weekend support whenever necessary.
* Provide essential support for ongoing technology projects and initiatives.
* Manage technology support for employee onboarding and offboarding activities including technology orientation.
* Engage with technology vendors for support and assistance of production applications, hardware, and customer-specific operations.
* Administer and manage support processes and procedures, keeping them organized and well maintained especially asset movement, inventory management and regular asset attestations.
* Collaborate with the global peers to identify and implement deliverables to improve operational efficiency.
* Regularly maintain equipment which are off network through established standard operating procedures.
* Contribute to the achievement of team objectives.

【工作經驗】
5年以上

【學歷要求】
專科以上

【語文條件】
英文(聽:精通、說:精通、讀:精通、寫:精通)

【其他條件】
* Excellent in Windows OS environment, M365 environment, OSX platform and mobile device support including Intune Mobile Device Management.
* Experience in using Video Conferencing systems, SCCM, Active Directory, and Remote support tools.
* Experience in Virtual desktop and other Citrix based applications.
* Experience using ServiceNow ticketing system.
* Experience in supporting FX applications such as Bloomberg, Thomson Reuters is a plus.