大尺寸繪圖機售後服務代表

l 和大尺寸繪圖機台灣經銷經理一起服務當地經銷商
l 提升經銷商工程師的產品知識及維修能力
l 和經銷商工程師一起到客戶端處理複雜的升級案件
l 大尺寸繪圖機售前支援
l 制定經銷商工程師KPI考核

Job Summary
• This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.

Responsibilities
• Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
• Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
• Provides comprehensive onsite support services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
• Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.
• Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

大學以上畢，資工、資管、或其他理工科系背景者；
具備三年以上資訊產品售後服務或業務銷售經驗者，具經銷商管理或Presales者尤佳；
熟MS Office (Word, Excel, PowerPoint)
英文讀寫能力　

Education & Experience Recommended
• Bachelor's degree in a relevant field (e.g., Engineering, Computer Science, Printing Technology ) is preferred.
• Typically has 2-4 years of related work experience, preferably in Graphic Artist products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.


本職缺為派遣工作，求職者個人履歷資料將作為推薦要派工作之用。